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May 24 04:47 PM

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ITIL® v4 Lunch & Learn

ITIL® v4 Lunch & Learn

Event Date(s): May 13, 2019

Date: Monday, May 13, 2019

Time: Noon – 1:00 PM

Location: 1740 W. 92nd St., Kansas City, MO


ITIL® Foundation 2011 to v4

ITIL® is a widely adopted body of knowledge and best practices for successful IT Service Management that links with training and certification. Released in 2019, ITIL® 4 has evolved from the previous versions by re-shaping much of the established ITSM practices in the wider context of customer experience; value streams and digital transformation; as well as embracing new ways of working, such as Lean, Agile, and DevOps.

This seminar will provide an overview of the changes from ITIL® 3 and the 2011 refresh to the restructured version 4 and what to expect if you are re-certifying. Doug Hoff has been ITIL®certified since version 1 and has worked in a Scrum environment.

  • Introduction
  • Exam
  • Certification scheme
  • v3 Structure
  • v3 Focus on IT activities
  • v3 Basics
  • v3 Well defined
  • v4 Significant changes in structure
  • v4 Focus on value
  • v4 Guiding principles
  • v4 Service value system
  • v4 Dimensions of service management
  • v4 Key practices
  • v4 Other practices
  • v4 Summary
  • Agile tribes
  • v4 Comparison to Agile tribes

We hope 1 – 2 people from your company will be able to attend. Lunch will be provided by Centriq.

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