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Cisco Contact Center Training

What is the cisco unified contact center?

The Cisco Unified Contact Center is an Enterprise technology that allows you to deliver a connected digital experience to customers by improving your customer journey. Unified Contact Center Enterprise helps you provide contextual, continuous, and high-capability experiences. Fault tolerance helps ensure uninterrupted operation. Comprehensive reporting gives you the business intelligence you need to optimize your contact center.

cisco unified contact center Training

The best way to learn the capabilities of this technology or enhance your skills, is to take the following training classes:

Administering Unified Contact Center Enterprise with CVP Part 1 (AUCCE1) v10.0**

This training course is for system engineers or IT professional involved with day 2 support of a UCCE solution deployed in a CVP comprehensive environment. You’ll leave with an understanding of the requirements, resources and tools needed to perform routine adds, moves and changes in the inbound/outbound UCCE environment. Click here for more details and to view upcoming dates.

Administering Unified Contact Center Enterprise with CVP Part 2 (AUCCE2) v10.0**

This training course is for system engineers or IT professional involved with day 2 support of a UCCE solution deployed in a CVP comprehensive environment. This course will give you an understanding of the requirements, resources and tools required to perform complex adds, moves and changes in the inbound/outbound UCCE environment. Click here for more details and to view upcoming dates.

Advanced Contact Center Express Scripting Labs v10.6**

This instructor-led, lab-intensive course is intended for experienced Unified CCX administrators who need in-depth knowledge of advanced scripting techniques using complex script steps to resolve sophisticated contact center requirements. This course addresses the steps in the Script Editor pallet as well as scripting techniques involving databases, HTTP, XML, VXML, Java Objects, and Desktop Administration. Click here for more details and to view upcoming dates.

Deploying Cisco Unified Contact Center Express (UCCXD)**

This training will provide you with hands-on experience and knowledge of tasks typically performed during contact center deployment. This includes the deployment of Cisco Unified Contact Center Express and Cisco Unified IP Interactive Voice Response (IVR) (Cisco Unified CCX and Cisco Unified IP IVR) as contact center solutions. Click here for more details and to view upcoming dates.

Deploying Unified Contact Center Enterprise with CVP(DUCCE)**

This course will leave you with an understanding of the Unified CCE v10.0 deployment capabilities, processes, fault tolerance, installation, and troubleshooting tools for inbound and outbound Contact Center functionality. Click here for more details and to view upcoming dates.

Voice Foundations for Cicso Collaboration (VFCC) **

Voice Foundations for Cisco Collaboration (VFCC) is designed for engineers or administrators who are: new to voice but experienced with data or; experienced in voice but new to Cisco Voice and; need a fundamental knowledge of Cisco Voice architecture solutions used in typical Voice Collaboration environments. If you only have time for one week of training learn Voice Gateways and Cisco Unified Communications Manager, this class is for you. Click here for more details and to view upcoming dates.

certification exam(s)

The aforementioned training classes can assist with earning the Cisco Unified Contact Center Enterprise Specialist certification. To earn this certification, you must pass the following exams:

600-455 UCCED

600-460 UCCEIS

Centriq Training is an authorized Pearson Vue testing center. To schedule your certification exam, contact us at 913.322.7000 or 314.644.6400.

Additional Cisco Training Classes

Centriq Training – in partnership with Sunset Learning Institute – offers authorized Cisco training for all levels of all Cisco technologies and training courses covering Cisco technologies and Cisco certifications such as:

 

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Recertification

When using a higher level of certification to extend other certifications, the expiration date of other certifications will extend to the expiration date of the higher certification (i.e.: If you have one year left on your CCNA certification and you earn a CCIE certification (which has a two-year certification life) then both your CCIE certification and your CCNA certification will expire two years from the date you achieved the CCIE certification). For more information, view Cisco’s How to Recertify page.