ITIL®4 Direct, Plan and Improve (DPI) Training Course – Centriq Training
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Wednesday

July 28 11:22 AM

ITIL-DPI

ITIL®4 Direct, Plan and Improve (DPI) Training Class:

  • Ways to Train:
  • Live Classroom
    Class is delivered at a Centriq location with a live instructor actually in the classroom.
  • Live Virtual Class
    Class is delivered live online via Centriq's Virtual Remote technology. Student may attend class from home or office or other location with internet access.
  • HD Class
    Class is delivered via award winning HD-ILT at Centriq's facility. Students view the live instructor utilizing a 60'' HD monitor.
  • Ways to Buy:
  • Retail
    Class can be purchased directly via check, credit card, or PO.
  • CV Centriq Vouchers
    Class is available for students using Centriq Vouchers.
  • CP Centriq Choice Pass Eligible
    Class is available to students utilizing Centriq Choice Pass program.
Start Date End Date Duration Days Start Time End Time Time Zone Location Ways to Train Ways to Buy Price
12.07.21 12.10.21 4 Days T-F 9:00AM 4:30PM Central Virtual Only Live Virtual Classroom Cash CV Centriq Vouchers $2250.00
 
 
5.0 CV
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ITIL 4 provides practical and flexible guidance to support organizations on their journey to digital transformation. It provides an end-to-end IT/digital operating model for the delivery and operation of tech-enabled products and services and enables IT teams to continue to play a crucial role in wider business strategy.

ITIL provides a framework for quality IT service management (ITSM) through proven best practice. ITIL manages the creation of a service, its operation and its improvement. Organizations who adopt ITIL invariably adapt it to suit their specific requirements.

This course provides individuals with the practical skills necessary to create a 'learning and improving' IT organization, with a strong and effective strategic direction. The course covers the influence and impact of Agile and Lean ways of working, and how they can be leveraged to an organization's advantage. It will provide practitioners with a practical and strategic method for planning and delivering continual improvement with necessary agility.

ITIL 4 Strategist Direct Plan and Improve is aimed at managers of all levels involved in shaping direction and strategy or developing a continually improving team. It will cover both practical and strategic elements. Therefore, it is the universal module, that will be a key component of both, ITIL 4 Managing Professional and ITIL 4 Strategic Leader streams.

Please note this class is only available through Centriq's partner network. Separate Terms & Conditions will apply to registrations.

Centriq is an ITIL® Licensed Affiliate via PeopleCert on behalf of AXELOS.

ITIL® is a registered trademark of AXELOS Limited, used under permission of AXELOS Limited. The Swirl logo™ is a trademark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.


ITIL Logo

ITIL® is a registered trade mark of AXELOS Limited, used under permission of AXELOS Limited. The Swirl logo™ is a trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.

Audience

Who should attend this course and why is it beneficial to gain this certification?

Delegates attending this course must have successfully achieved the ITIL 4 Foundation Qualification; your certificate must be presented as documentary evidence to gain admission to this course. Although there is no mandatory requirement, ideally candidates should have at least two years professional experience working in IT Service Management.

The ITIL 4 DPI Qualification would most likely suit the following delegates:

  • Individuals continuing of their journey in service management
  • ITSM managers and aspiring ITSM managers
  • Managers of all levels involved in shaping direction and strategy or developing a continually improving team
  • Existing ITIL qualification holders wishing to develop their knowledge

The above list is a suggestion only; individuals may wish to attend based on their own career aspirations, personal goals or objectives. Delegates may take as few or as many Intermediate qualifications as they require, and to suit their needs.


Prerequisites

Delegates attending this course must have successfully achieved the ITIL 4 Foundation Qualification; your certificate must be presented as documentary evidence to gain admission to this course. Although there is no mandatory requirement, ideally candidates should have at least two years professional experience working in IT Service Management.

Course Completion

The purpose of the ITIL 4 Direct Plan and Improve Qualification is:

  • To provide the candidate with the practical skills necessary to create a ‘learning and improving’ IT organization, with a strong and effective strategic direction
  • To provide practitioners with a practical and strategic method for planning and delivering continual improvement with the necessary agility

The objectives of this course are to:

  • Understand the Key Concepts of Direct, Plan & Improve
  • Understand the scope of what is to be directed and/or planned, and know how to use key principles and methods of direction and planning in that context
  • Understand the role of GRC (Governance, Risk & Compliance) and know how to integrate the principles and methods into the service value system
  • Understand and know how to use the key principles and methods of continual improvement for all types of improvements
  • Understand and know how to use the key principles and methods of Organizational Change Management to direction, planning and improvement
  • Understand and know how to use the key principles and methods of measurement and reporting in directing, planning and improvement
  • Understand and know how to direct, plan and improve value streams and practices

View the ITIL®4 Direct, Plan and Improve (DPI) Training Course Outline

Part 1 – Understand the Key Concepts of Direct, Plan & Improve

Overview of the key ITIL 4 terminology

The differences between the following key concepts:

  • Vision and Mission
  • Strategy, Tactics and Operations
  • Governance, compliance and management
  • Policies, Controls and Guidelines

The concepts of Value, Outcomes, Costs & Risks and their relationships to direction, planning & improvement

Part 2 – Scope of what is to be directed and or planned

Identify the scope of control and within this:

  • Know how to cascade goals and requirements
  • Know how to define effective policies, controls and guidelines
  • Know how to place decision-making authority at the correct level

Part 3 – Governance, Risk and Control (GRC) in DPI

Understand the role of risk and risk management in DPI

Understand how governance impacts DPI

Know how to ensure that controls are sufficient, but not excessive

Part 4 – Continual Improvement for all types of improvement

Know how to use the ITIL continual improvement model to improve the service value system or any part of the SVS

Know how to identify assessment objectives, outputs, requirements and criteria

Know how to select an appropriate assessment method for a particular situation

Know how to define and prioritize desired outcomes of an improvement (the ‘continual improvement’ practice

Know how to define and prioritize desired outcomes of an improvement (the ‘continual improvement’ practice

Know how to conduct:

  • Improvement reviews
  • Analysis of lessons learned

Know how to embed continual improvement at all levels of the SVS

Part 5 – Communication and Organizational Change Management (OCM)

Understand the nature, scope and potential benefits of organizational change management

Know how to use the key principles and methods of Communication & OCM:

  • Identify and manage different types of stakeholders
  • Effectively communicate with and influence others
  • Establish effective feedback channels

Know how to establish effective interfaces across the value chain

Part 6 – Measurement and reporting

Know how to define indicators and metrics to support objectives

Part 7 – how to direct, plan and improve value streams and practices

Understand the differences between value streams and practices and how those differences impact direction, planning and improvement

Know how to select and use the appropriate methods and techniques to direct, plan and improve value streams and practices.

  • Addressing the 4 dimensions
  • Applying the guiding principles
  • Value stream mapping
  • Optimization of workflow
  • Elimination of waste
  • Ensuring & utilizing feedback
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