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December 8 05:06 PM

ITIL4

ITIL ® 4 Foundation

  • Ways to Train:
  • Live Classroom
    Class is delivered at a Centriq location with a live instructor actually in the classroom.
  • Live Virtual Class
    Class is delivered live online via Centriq's Virtual Remote technology. Student may attend class from home or office or other location with internet access.
  • HD Class
    Class is delivered via award winning HD-ILT at Centriq's facility. Students view the live instructor utilizing a 60'' HD monitor.
  • Ways to Buy:
  • Retail
    Class can be purchased directly via check, credit card, or PO.
  • CV Centriq Vouchers
    Class is available for students using Centriq Vouchers.
  • AP AP Eligible
    Class is available to students utilizing Centriq's unique Annual Pass program.
  • SA SATV Eligible
    Class is available for students utilizing Microsoft Software Assurance Training Vouchers.
  • CLC Cisco Learning Credit
    Class is available for students using Cisco Learning Credits.
Start Date End Date Duration Days Start Time End Time Time Zone Location Ways to Train Ways to Buy Price
12.16.19 12.18.19 3 Days M-W 8:30AM 4:00PM Central Kansas City Live Classroom Live Virtual Classroom Cash CV Centriq Vouchers AP Annual Pass Eligible $1995.00
 
 
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01.06.20 01.08.20 3 Days M-W 9:00AM 4:30PM Central St. Louis Live Classroom Live Virtual Classroom Cash CV Centriq Vouchers AP Annual Pass Eligible $1995.00
 
 
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01.27.20 01.29.20 3 Days M-W 8:30AM 4:00PM Central Kansas City Live Classroom Live Virtual Classroom Cash CV Centriq Vouchers AP Annual Pass Eligible $1995.00
 
 
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02.10.20 02.12.20 3 Days M-W 9:00AM 4:30PM Central St. Louis Live Classroom Live Virtual Classroom Cash CV Centriq Vouchers AP Annual Pass Eligible $1995.00
 
 
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02.24.20 02.26.20 3 Days M-W 8:30AM 4:00PM Central Kansas City Live Classroom Live Virtual Classroom Cash CV Centriq Vouchers AP Annual Pass Eligible $1995.00
 
 
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03.30.20 04.01.20 3 Days M-W 8:30AM 4:00PM Central Kansas City Live Classroom Live Virtual Classroom Cash CV Centriq Vouchers AP Annual Pass Eligible $1995.00
 
 
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04.22.20 04.24.20 3 Days W-F 8:30AM 4:00PM Central Kansas City Live Classroom Live Virtual Classroom Cash CV Centriq Vouchers AP Annual Pass Eligible $1995.00
 
 
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05.18.20 05.20.20 3 Days M-W 8:30AM 4:00PM Central Kansas City Live Classroom Live Virtual Classroom Cash CV Centriq Vouchers AP Annual Pass Eligible $1995.00
 
 
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ITIL 4 is built on the established core of best practice in the ITIL guidance. ITIL 4 provides a practical and flexible approach to move to the new world of digital transformation and embrace an end-to-end operating model for the delivery and operation of products and services. ITIL 4 also provides a holistic end-to-end picture that integrates frameworks such as Lean IT, Agile, and DevOps.

This course includes one ITIL® (4) Foundation exam voucher. The exam is taken on the final afternoon of class for students who attend in-person; virtual students will receive their exam voucher and instructions on how to schedule via PeopleCert. Virtual students test via online proctor process. 

The ITIL® (4) Foundation course is based on the exam specifications specified by AXELOS for the ITIL® (4) Foundation certification. The fundamental objective of this course is to help the participants understand the key concepts of service management and the ITIL 4 service management framework and prepare for the ITIL® (4) Foundation exam. In addition, this course offers a rich learning experience that helps the participants understand ITIL 4 and relate ITIL to their own work environment. This rich learning experience is supported by additional learning tools such as pre-course reading materials, post-course reading material, and a set of quick reference cards.


Audience

The ITIL® (4) Foundation course fundamentally targets the participants in the IT and business domains who wish to take first steps in service management or who are familiar with earlier versions of ITIL and/or other sources of industry best practice and wish to learn about ITIL 4. This course and the related certification can be beneficial for the following roles:

  • IT Support Staff
  • IT Consultants
  • Business Managers
  • Business Process Owners
  • IT Developers
  • Service Providers
  • System Integrators

Prerequisites

None, although a familiarity with IT service delivery will be beneficial.

Course Completion

At the end of this course, participants will be able to:

  • Understand the key concepts of ITIL service management.
  • Understand how ITIL guiding principles can help an organization to adopt and adapt ITIL service management.
  • Understand the four dimensions of ITIL service management.
  • Understand the purpose and components of the ITIL service value system, and activities of the service value chain, and how they interconnect.
  • Understand the key concepts of continual improvement.
  • Learn the various ITIL practices and how they contribute to value chain activities.

View Course Outline

Module 1: Course Introduction

  • Let’s Get to Know Each Other
  • Course Overview
  • Course Learning Objectives
  • Course Structure
  • Course Agenda
  • Introduction to IT Service Management in the Modern World
  • Introduction to ITIL 4
  • Case Study: Axle Car Hire
  • Case Study: The CIOs Vision for Axle
  • Exam Details

Module 2: Service Management: Key Concepts

  • Value and Value Co-Creation
  • Value: Service, Products, and Resources
  • Service Relationships
  • Value: Outcomes, Costs, and Risks

Module 3: The Guiding Principles

  • The Seven Guiding Principles
  • Applying the Guiding Principles

Module 4: The Four Dimensions of Service  Management

  • Organizations and People
  • Information and Technology
  • Partners and Suppliers
  • Value Streams and Processes
  • External Factors and Pestle Model

Module 5: Service Value System

  • Overview of Service Value System
  • Overview of the Service Value Chain

Module 6: Continual Improvement

  • Introduction to Continual Improvement
  • The Continual Improvement Model
  • Relationship between Continual Improvement and Guiding Principles

Module 7: Overview of ITIL Practices

  • Purpose of ITIL Practices
  • The Continual Improvement Practice
  • The Change Control Practice
  • The Incident Management Practice
  • The Problem Management Practice
  • The Service Request Management Practice
  • The Service Desk Practice
  • The Service Level Management Practice