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Friday

December 3 12:27 AM

ITIL-AW

ITIL®4 Awareness Training Class:

  • Ways to Train:
  • Live Classroom
    Class is delivered at a Centriq location with a live instructor actually in the classroom.
  • Live Virtual Class
    Class is delivered live online via Centriq's Virtual Remote technology. Student may attend class from home or office or other location with internet access.
  • HD Class
    Class is delivered via award winning HD-ILT at Centriq's facility. Students view the live instructor utilizing a 60'' HD monitor.
  • Ways to Buy:
  • Retail
    Class can be purchased directly via check, credit card, or PO.
  • CV Centriq Vouchers
    Class is available for students using Centriq Vouchers.
  • CP Centriq Choice Pass Eligible
    Class is available to students utilizing Centriq Choice Pass program.
Start Date End Date Duration Days Start Time End Time Time Zone Location Ways to Train Ways to Buy Price
02.17.22 02.17.22 1 Day TH 8:30AM 4:00PM Central Virtual Only Live Virtual Classroom Cash CV Centriq Vouchers $550.00
 
 
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03.24.22 03.24.22 1 Day TH 8:30AM 4:00PM Central Virtual Only Live Virtual Classroom Cash CV Centriq Vouchers $550.00
 
 
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ITIL® is the world's leading best practice framework for implementing IT service management. Organizations use ITIL to plan, implement, support, and improve services and create value for their customers. In this course, you will learn the foundational knowledge and skills for adopting and adapting best practices for IT service management (ITSM) in your organization.

This course is approved by PeopleCert. While it’s not required that these materials are delivered by an accredited trainer in a certified training organization, it is strongly recommended that the trainer have the appropriate ITIL expertise.

Centriq is an ITIL® Licensed Affiliate via PeopleCert on behalf of AXELOS.

ITIL® is a registered trademark of AXELOS Limited, used under permission of AXELOS Limited. The Swirl logo™ is a trademark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.

ITIL Logo

ITIL® is a registered trade mark of AXELOS Limited, used under permission of AXELOS Limited. The Swirl logo™ is a trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.

Audience

This course is designed for anyone who would like a bird’s eye view of IT Service Management, its principles and practices, and how it will help you deliver better value to your customers. It is appropriate for all IT staff and management of organizations who work closely with IT to support business requirements.

Prerequisites

To ensure your success in this course, some level of work experience in IT service support or IT service delivery is highly recommended. 

Course Completion

In this course, you will identify and describe the components of the ITIL 4 IT service management approach.

 You will:

  •  Define ITIL and its key concepts.
  • Identify the components of the ITIL framework.
  • Analyze the ITIL practices and guiding principles.
  • Identify the components and functions of the ITIL SVS.
If you are familiar with ITIL version 3, much of the basic terminology will be similar. If there are notable revisions to the content, this icon will appear next to the explanatory text. For example, if the definition of a term has been revised, then this icon will appear along with an explanation of how the definition has changed from the previous version.
 

View the ITIL®4 Awareness Training Course Outline

Lesson 1: ITIL 4 Overview

 Topic A: Introduction to ITIL

 Topic B: Key Concepts of ITIL


Lesson 2: The ITIL Framework

 Topic A: The Four Dimensions of Service Management

 Topic B: The ITIL Service Value System


Lesson 3: The ITIL Practices and Principles

 Topic A: The ITIL Practices

 Topic B: The ITIL Guiding Principles


Lesson 4: The ITIL Service Value System

 Topic A: Governance

 Topic B: The Service Value Chain

 Topic C: Continual Improvement

Enroll Now!