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What’s a Microsoft 365 Champion (and Why Do I Need One)?

What’s a Microsoft 365 Champion (and Why Do I Need One)?

August 8, 2019 in Microsoft 365/Office 365, Corporate IT Training / by Hannah Gerstner

Note: On April 21, 2020, Microsoft rebranded Office 365 to Microsoft 365. Read more about this change here

As you dive deeper into Office 365, you’ll hear the word “Champion” thrown around quite frequently. But what exactly is an O365 Champion? 

What is an O365 Champion?

To put it simply, an O365 Champion is a team member who has been chosen to help lead your company’s O365 adoption plan. 

Your O365 Champion Team will act as your company’s early-adopters— they’ll receive additional training to build proficiency with the O365 apps while working together to establish O365 policies, procedures, and best practices. 

According to MicrosoftChampion is passionate and curious by nature, believes in a more effective way to accomplish daily tasks and is recognized throughout the company as a go-to person.  They don’t have to be a part of your executive or management team, but they do have to have a desire to facilitate change, must lead by example and have an overall excitement for O365. 

Champions aren’t limited to those with a technical background— O365 adoption requires both a cultural change and process change. The real value of O365 is an increase in productivity, efficiency, and workflows.  That means that companies need to create a streamlined experience and empower their end-users (not just IT).  

How do you determine who should be your company’s Champions (and how many Champions you need)?

Your company’s Champion Team all depends on who you trust to facilitate positive change. Take a look at the people on your team: are they excited about O365? Do they understand your company’s current processes and procedures?  

It’s crucial to designate team members who know the business, understand the systems and can train others in a “top-down” system.  Ideally, you would have a Champion from each department (or each functional area).  

Champion must also: 

  • Happily accept the extra responsibility 
  • Have a desire and is driven to establish new processes and implement best practices 
  • Want to identify a more productive way to work 
  • Be an effective communicator  
  • Possess a willingness to train others 
  • Have an interest in their own professional development 

Need to see an example? Take a look at Centriq’s O365 Champion Team here. 

Why do you need O365 Champions?

O365 is all about collaboration. A Champion Team acts as early adopters— or guinea pigs— to help test the new processes before they’re rolled out to the entire company. This team also creates a sense of community— they’re able to meet with one another to discuss what’s working (and what’s not), trade tips for training other team members and make suggestions to create a more efficient workflow. 

If you need help identifying who your Champions should be, let us know! We’re happy to help. 



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