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Office 365 for HR Teams

Office 365 for HR Teams

July 8, 2019 in Microsoft 365/Office 365, Corporate IT Training / by Hannah Mulligan

Are you ready, HR? The O365 ball is in your court!

For years, IT has owned the deployment of Microsoft Office products. But as the Office 365 revolution grows, businesses must change the way they’re handling Microsoft Office adoption. Why? Because O365 is designed to be managed by business unit owners– not IT.

Office 365 is Microsoft’s fastest-growing commercial product ever. Your company’s goal with O365 is to create a fully digital, collaborative workplace – because that’s the value of O365.  But it takes more than just learning how to use Outlook in the Cloud. It has more than 20 productivity apps (in addition to Outlook/Word/Excel/PowerPoint).  It’s a fundamentally different way of working.

Microsoft said it best: The successful adoption of O365 requires behavior change.  That’s where HR comes in.

Let’s cut to the chase: After installation, O365 no longer belongs to IT.

So, who does it belong to? Because O365 changes the way businesses approach their internal systems, companies need to create a streamlined experience and empower their end-user. That means lots of training, onboarding, and new processes – tasks generally in the realm of HR.

Take a minute to picture your IT team evangelizing O365, overseeing the O365 rollout, integrating O365 into business processes and managing company-wide adoption. Yeah, they can’t really picture that either.

(Quick caveat: we’re an IT training company. We serve IT professionals first and foremost. IT teams definitely play a crucial role in O365… this just isn’t it.)

To help simplify companies’ O365 adoption, Microsoft created an Adoption Framework to help guide them through the process (and to help optimize results). The process is broken down into three phases: Envision, Onboard and Drive Value.

  1. Envision
    This step is all about understanding how the successful adoption of O365 can benefit your company. It starts with setting business goals to measure success, defining your business strategy and understanding which employees should be involved in the adoption effort.
  2. Onboard
    This is the biggest step for HR departments. This phase helps prepares the adoption team for a successful launch. The most successful technology implementations focus 80% of their efforts on people, and 20% of their efforts on technology. With any new technology implementation, the behavioral changes required of end users need to be managed to ensure success. Sound familiar?
  3. Drive Value
    After the Envision and Onboard phases, it’s all about driving value. HR teams must monitor end-user adoption, measure and report usage of the O365 apps and encourage ongoing success. Adoption doesn’t end after the Onboarding phase. It is crucial to keep people inspired and engaged even after the initial O365 buzz wears off.

O365AdoptionFramework_Art board 1


Now what?

Office 365 is the on-ramp to Digital Transformation. Office 365 is overwhelming— there’s no doubt about it. If you’re asking yourself “now what?” you’re not alone. Centriq has developed an HR-friendly program to guide you through each of the three phases of adoption.  Bonus: we offer the training your team needs along the way.

Whether you still need a roll-out plan or have a plan that you need help implementing, Centriq offers a variety of resources for each of the three phases, from personalized, hands-on workshops to dedicated training solutions depending on where you are in your O365 journey.

Let’s talk about it!



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