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Centriq Blog Category: ITIL

IT Certifications 101 – Why Are Certifications Important? What Certifications Should I Get?

IT Certifications 101 – Why Are Certifications Important? What Certifications Should I Get?

August 28, 2018 in ITIL, Corporate IT Training, CompTIA, Microsoft, Security, Web Development, Cisco, EC-Council / by Sara Lamb

Nobody is born an expert programmer or cybersecurity specialist. It takes years of work to gain the skills and experience necessary to even get started choosing a field of specialized expertise.

The tech industry is one of the most dynamic fields in the modern marketplace, constantly changing, evolving, and developing new norms among its members. Simply keeping up is a full-time job, and it’s still virtually guaranteed that some new development or specialization will pop up in the most unexpected of places.Read More

From ITIL Foundations to ITIL Master: An Essential Overview

From ITIL Foundations to ITIL Master: An Essential Overview

May 4, 2018 in ITIL, Corporate IT Training / by Mark Russell

ITIL (Information Technology Infrastructure Library) is a framework that offers guidance for IT Service Management. It has been around for many years, but the United States only recently caught on to its value.

ITIL was developed in Great Britain in the 1980’s after Margaret Thatcher discovered that the government’s IT department wasn’t providing much value. They contracted with IBM to do a study of organization’s IT units to identify what they did to be successful. In that study, success was defined as “providing services to the overall organization that the organization finds valuable.” The first version was published in 1989 and has been revised three times, most recently in 2011, and will be revised again this year.Read More